Shipping and Returns Policy

The following elaborates on the company’s statement regarding the Shipping and Returns Policy to clarify processes.

Shipping

We charge a base shipping rate depending on the order value, with extra fees for bulky items like baths and toilets.

Occasionally, we offer FREE SHIPPING on selected items. Please check the item description to see if it qualifies.

Some items with free shipping include:

Local Pickup

Local pickup is free at any of our three showrooms. Select this option at checkout and specify your preferred showroom. We’ll notify you by email when your order is ready for collection.

Stock

We don’t stock all items displayed on our website. While we try to stock most items, some are listed as part of a wider range. In such cases, we order them from suppliers, which may add 2–3 working days before dispatch.

Refunds and Returns Policy

If you wish to cancel a purchase, you are responsible for the return shipping costs. Notify us in writing, and ensure the cancellation is signed by the original purchaser. Goods must be returned undamaged and in their original packaging within 30 days. Refunds are processed after inspection and deemed in good condition.

Damaged goods must be reported by email within 24 hours of delivery. Unless reported, goods are considered received in good order. Shipping charges are non-refundable.

The Shipping and Returns Policy highlights that returns on large items, like baths, can be costly. Ensure the item’s size and style fit your installation before ordering.

We do not accept returns or refunds for:

  • Used items (as determined by us)
  • Damaged items not declared within 24 hours of receipt
  • Electronic items not reported faulty within 24 hours
  • Vacuum tubes not reported within 24 hours (tubes are inspected before dispatch)

Refunds will be issued after inspecting returned items. Refunds follow the original payment method and take 3–5 business days to reflect after processing.

Undeliverable Packages

Couriers will make every attempt to deliver your order. If delivery fails, the parcel will be returned to us. A refund will be issued minus shipping costs. If shipping was free, incurred costs will be deducted from your refund.

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